Experienced in providing call center services to meet the various needs of clients, US eDirect, provides reliable, friendly and extremely responsive customer care through its call center operations. We use this to provide technical support to our customers on a 24/7 basis, provide services to help customers design and operate an in-sourced call center or run and manage a full-fledges in-bound/out-bound call center on their behalf.
Our distinct approach focuses on creating dedicated teams focused on the customers business with the appropriate training and technology and attitude to optimize the experience of the end customer.
Inbound and outbound call center solutions
Strong quality control
Focus on metrics and SLA’s
Localized, dedicated team approach
Support for expansion by using home-agents
Friendly, results focused agents not rote and script based.